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Status Distribution
Priority Breakdown
Agent Activity
| Agent | Open | Assigned | In Progress | Completed | Active |
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Pending Verification
0| ID | Subject | Assigned To | Created |
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Recent Tickets
| ID | Subject | Status | Priority | Created |
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Unassigned Tickets
0| ID | Subject | Priority | Created |
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Status Distribution
Priority Breakdown
Recent Tickets
Pending Verification
| ID | Subject | Complaint Type | Department | Status | Priority | Assigned To | Created | Actions |
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TICKET-0001
Timeline
Ticket Information
Details
Actions
Comments
No comments yet
| ID | Subject | Complaint Type | Department | Status | Priority | Assigned To | Created | Actions |
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Knowledge Base
| ID | Title | Category | Created | Actions |
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Users
| ID | Name | Role | Department | Status | Created | Actions |
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Categories
| ID | Name | Department | Actions |
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Institutions
| ID | Name | Actions |
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Block
| ID | Name | Actions |
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Locations
| ID | Name | Block | Actions |
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Complaint Type
| ID | Name | Department | Actions |
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Room Numbers
| ID | Name | Institution | Block | Location | Actions |
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Departments
Create departments to organize tickets. Each department has its own managers, agents, and custom form fields.
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Branding
Set your company name and logo shown throughout the helpdesk.
Your Company
Email (SMTP) Settings
Configure SMTP to send ticket notification emails. For Gmail, use an App Password.
Ticket ID Prefix
New tickets will be numbered as TICKET-0001, etc.
Login Page Image
Configure the background image shown on the staff login page.
No image set - default gradient will be shown
Backend API URL
Set the Google Apps Script deployment URL for database connectivity.
Popup Ads
No popup ads created yet.
Hero Slider Images
Manage the sliding images shown on the home page hero banner. Add image URLs and reorder them.